Silence is golden… Except when you are waiting for service, or wondering if your call was abandoned or disconnected!

Sound Hold Music Service

Sound Results has an extensive music library available from Blues to Country, Jazz to Swing and Bach to Rock! Almost an endless supply of music selections are at your fingertips to enhance, bolster and improve your image, including a variety of specialty and holiday selections. Our unique system is designed to give you complete control of your on hold experience so that you can change and update your music as desired. We provide you the flexibility to update your music as needed, especially during holidays.

Music On Hold Styles

Selections of music range from Acoustic Guitar to Tropical Island, Big Band to Smooth Jazz and New Country to Classical! There is an endless supply of music music demo available to enhance your organization’s image, including specialty and holiday music. Additionally, testimonials, an array of sound effects and marketing jingles can be incorporated into your music on hold. All music and sound effects licensing fees are included in the service. We cannot wait to help you select the right style of music to present to your callers while on hold! Ask us for more details!

We provide a full service that features courtesy messages and music broadcast through your telephone system’s hold circuit. All calls placed on hold will hear your music.

Our unique system is designed to give you complete control of your on hold experience so that you can change and update your music as desired. Our method provides you the flexibility to update your music as needed.

Customers left on-hold without any background music felt that a 30-second on-hold call actually lasted 90 seconds. Furthermore, customers thought a 30-second on-hold call that used music-on-hold lasted only 15 seconds. AT&T Survey

Music Licensing

If you have ever thought about plugging in a radio to broadcast on hold, you need to know that you would be breaking the law. Unless you acquire a license to rebroadcast the music, you are violating music licensing laws. The law does not allow any unauthorized rebroadcast of radio music for the benefit of your office. You can find more information on this from major licensing organizations such as ASCAP, SESAC and BMI. If you’re thinking about using a radio station on hold, your callers may not like your choice of radio station and find the DJ’s annoying! They might be hearing loud radio commercials and even your own competitor’s ads. Often, poor reception makes static on hold. The best reason for not using radio is that you lose control over the subject matter your callers hear on hold.

Everyone has some music that they just love and you might be tempted to share it with others by playing your favorite mp3’s on hold. Any unauthorized use of music for the benefit of your business is not allowed by law and that includes playing music CD’s or mp3’s through players like your ipod. You can find more information on this from the major music licensing organizations, ASCAP, SESAC and BMI. Take control of what your callers hear by using Sound Results on hold!


 

Please Note:

The performance of music over telephone lines is defined as a public performance under U.S. Copyright laws. Accordingly, in order for the performance of copyright protected music to be lawful, the copyright owners or their representatives must license it to the user. AMS Music, BMI, and ASCAP are the three largest US representatives for music copyright owners, and they actively enforce the provisions of this law. Copyright infringement fines range from $500 to $150,000 each time it is played.

Our experts will help you choose music to enhance your image and bolster your brand.

Sound Results Music Options

Telephone On-hold

An extensive music library is available with blues to country, jazz to swing and Bach to rock! Almost an endless supply of selections are accessible to enhance your image, including a variety of specialty and holiday selections. Additionally, an array of sound effects can be used. All music and sound effects licensing fees are included in the service.

Music Demo

Business Music Stream

Legally licensed business music at pricing that makes sense for small businesses, medical offices, spas, clubs, salons, and retailers. Our solid state streaming music player is “Plug and Play”. Music is streamed in CD quality with over 30 streaming music channels that are available with family friendly music in styles that match the mood and image for any Business setting. Don’t forget to ask us about adding custom messaging announcements to your stream!

Request a Music Quote

How much is our Music Service?

The rates are based on a subscription service agreement and packages are available based on the level of services you desire. Many flexible payment terms are available. We also accept Visa, Mastercard and Discover cards. Please ask your representative for a rate guide or custom proposal for multiple locations. And be sure to ask for a free 30 day trial of our service. Or, fill out our request form.


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