FAQ

Questions about your next move with on hold messages, music, or VoIP greetings

  • What is Message On Hold?
  • How does it work?
  • Do callers hear the same message every time they're on hold?
  • What is a message on hold "program"?
  • What can on hold music and messaging do for my company?
  • Why should my company get an on-hold system?
  • What kind of equipment is required?
  • Do I need to purchase equipment from you to use this service?
  • What types of equipment are available?
  • What if I already have my own equipment?
  • What happens if my equipment breaks or is damaged?
  • Will it work on my telephone system?
  • But, I have a really old phone system?
  • I have no phone system just a basic 2 line office telephone?
  • How does it hook up to my phones?
  • Will it work with an IP phones system?
  • What is VoIP?
  • What messages or music can be used with VoIP?
  • Will it work on My VoIP phones?
  • Do I need any extra equipment or an external player for my VoIP system?
  • What’s better for premise based VoIP systems, an external player or a file upload?
  • What kind of voices are used?
  • Can I use my own voice on hold?
  • Do you have Spanish-speaking voice talents available?
  • How often can I change the background music?
  • What kind of music is available?
  • Can I use our jingle for the music?

Music licensing legality Q’s

  • Why can’t I just play the radio on hold?
  • Why can’t I just play my favorite music on hold?
  • Who writes the script?
  • How do you write my custom messages?
  • How often should I change my on-hold message?
  • Are on hold messages eligible for co-op advertising?
  • How much does Message On Hold cost?
  • What are my payment options?
  • Do you take credit cards?
  • Is on hold messaging a proven form of advertising?
  • Do you have any statistical data concerning on hold advertising?
  • Is there evidence of the effectiveness of on hold messaging?
  • How does it compare to other advertising mediums?
  • What other services do you provide?
  • Why should I buy from Sound Results?
  • How long have you been in business?
  • Does Sound Results offer any guarantees?
  • How do I order your on hold messaging service?
  • What other services do you provide?
  • Do you have experience in my industry?
  • Where can I hear a demo?
  • Can you work with businesses outside of the US?
  • What if we need the service at multiple locations?
  • With so many on hold options how do I know you are right for us?
  • How does the Free, no obligation 30 day trial work?

Questions You Should be Asking

  • What am I currently spending my marketing budget on?
  • And am I getting results?
  • Am I reaching my target audience with my current marketing efforts?
  • What am I doing to build my company's image?
  • Do I easily provide relevant information to my callers today?
  • (directions, service hours, web address...)
  • What is my current phone on-hold etiquette?
  • (Silent treatment. Boring music, an illegal radio broadcast)